Business Process Outsourcing (BPO) is the act of transferring (Outsourcing) some business processes to an outside service provider to achieve cost reductions while improving service quality. Outsourcing is the delegation of work from an organization/company to a service provider company. How big is BPO industry in Sri Lanka?  According to the recent study by A.T. Kearney (Consultancy work … Continue reading Careers: Getting a BPO job in Sri Lanka