Business Process Outsourcing (BPO) is the act of transferring (Outsourcing) some business processes to an outside service provider to achieve cost reductions while improving service quality. Outsourcing is the delegation of work from an organization/company to a service provider company.
How big is BPO industry in Sri Lanka?
According to the recent study by A.T. Kearney (Consultancy work done for ICTA, Sri Lanka) more than 300 IT and BPO companies have operations in Sri Lanka, more than 60,000 working in IT or BPO jobs. Sri Lanka is ranked among the Top 50 Global Outsourcing destinations and ranked among Top 20 Emerging Cities by Global Services Magazine.[sws_blockquote align="" alignment="alignright" cite="" quotestyles="style01"] With basic computer and communication skills you can get a job in a BPO company. Accountants, lawyers, doctors, and architects can enter professional KPO careers. [/sws_blockquote]
What are the skills required for getting in to a BPO?
The skills requirement varies significantly from company to company based on what business process they provide for the clients. Skills required to get in to a BPO can vary from just having good communication and analytics skills, OL/ALs to MBA's & PhDs.
With basic level of skills (computer skills, communication skills and English knowledge) many people can get a good job in a BPO company. (Source: Getting in to a Career in BPO: http://www.itpro.lk/node/221 )[sws_frames imageurl="https://studentlanka.com/wp-content/uploads/2012/12/BPO-jobs-in-Sri-Lanka1.jpg" imageframe="sws_style1" borderradius="1" imagealign="sws_left" imagesize="500" imagemaxheight="" lightbox="1" album="album" video=""] [/sws_frames]
The Higher end BPOs, also called KPOs (Knowledge Process Outsourcing) generally requires a specialized skills. Sri Lankann professionals such as accountants, lawyers, doctors, and architects can enter these careers. Students graduating higher education degrees in technical (engineering) and business (management) disciplines can also enter into this field.
Sri Lanka has the the second-highest number of Chartered Institute of Management Accountants (CIMA) students in the world and thousands of students also have qualifications from the Association of Chartered Certified Accountants (ACCA) and the Association of Accounting Technicians (AAT). Sri Lanka also boasts a significant number of graduates and prospective graduates with U.S. qualifications such as certified public accountants (CPA). These students can enter into financial and accounting outsourcing (FAO) sector.
Several well-known international firms such as HSBC, IFS, Motorola, HP subsidiary MphasiS, RR Donnelley, and WNS have established R&D, IT, and BPO centers in Sri Lanka. Meanwhile, Sri Lanka-based firms provide advanced services to blue-chip global clients, including Google, Lenovo, Microsoft, Nokia, JPMorgan, the London Stock Exchange, Santander Bank, and Emirates Airlines.
(Source: Competitive Benchmarking: Sri Lanka Knowledge Services – AT Kearney,
How to get a Job in a Sri Lankan BPO Company?
All most, all the BPO companies hire people though out the year and the best way is to approach the company direct. Most of the companies, have information and instructions on how to apply on their web sites. Increasingly, BPO companies are also focusing on career fairs and special hiring events to recruit people. (See www.ITpro.lk Events section for such events). Some companies, will do walk-in-interviews at these events and it pays for you to come prepared with a CV. You may even walk out with a job!