BPO/ KPO opportunities in Sri Lanka
BPO and KPO are two types of outsourcing strategies adopted by multinational companies to obtain various services and solutions.
Several services, such as marketing, operations, human resources, technical support, and customer support are outsourced to a third-party service provider to reduce costs, save time, and to free up labor.
Business process outsourcing, or BPO – outsourcing non-primary tasks to a third-party service provider to save business costs and boost productivity and efficiency. Eg. call centers, technical assistance, human resources training, and recruitment.
Skills needed – You need good communication skills to enter these jobs.
KPO – Knowledge process outsourcing – knowledge and processes such as Data Analytics, investment research services, legal procedures, and marketing research analysis are outsourced to another organization.
Skills needed – This requires expert knowledge and need skills. You need professional qualifications to enter these jobs.
IBPO – The Institute of Business Process Outsourcing – This is a Government of Sri Lanka initiative and it is a part of the National Youth Corps under the Ministry of Youth Affairs and Skills Development. They have a special license from BPO Certification Institute (BCI), the United States, which is the world’s largest standards and certification body for the business process industry.
The Lanka BPO Academy is a dedicated training organisation that aims to train human resources for the benefit of Sri Lanka. The Academy offers Entry Level courses,
Accoring to their Linkedin profile, they focus on IT, Business, Management, Customer Service, Call Centres, Accounting and Investment related areas. They deliver standard certifications as well as customized training programs around these areas. https://www.linkedin.com/company/the-lanka-bpo-academy/about/
According to the US Embassy website in Colombo Sri Lanka has more than 300 IT and BPO firms, 80,000 employees working in IT or BPO, and a growing market for IT, business process outsourcing (BPO), and knowledge process outsourcing (KPO) services, Sri Lanka is emerging as a hub for these services. Multinational corporations and small local businesses offer automated application testing, infrastructure outsourcing, enterprise resource planning (ERP) implementations, cloud, and open-source apps, contact centers and transcription services, sophisticated financial analysis, and legal consultation.
HSBC BPO Careers https://www.about.hsbc.lk/careers
HSBC Electronic Data Processing Lanka (Pvt) Ltd in Sri Lanka is one of the network of HSBC Global Service Centres across the globe. It is a comprehensive business services hub supporting HSBC’s customers and operations from 41 markets across Asia Pacific, Europe, North America, Latin America, and the Middle East.
IFS https://www.ifs.com/about/careers-at-ifs search Colombo
Sysco Labs https://syscolabs.lk/open-vacancies
RR Donnelley – RRD Global Outsourcing – Colombo
Echelon Square, Level 33, E. Tower, World Trade Centre, Colombo 01, Sri Lanka
94 112 46 2000 https://www.rrd.com/locations/rrd-go-colombo
BPO Connect provides Finance and Accounting services to businesses in Sri Lanka, Australia, the United Kingdom, the Philippines, and Singapore.
1st Floor, No.111 T. B. Jayah Mawatha, Colombo 01000
Phone: 0114 063 172
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