Registering an Mobile phone sms alert is easy but it is difficult to de-register, deactivate or stop mobile SMS alerts , as information are not provided in some mobile phone providers (Mobitel Dialog Airtel Hutch and Etisalat) official websites.
I activated Mobitel Job alerts for one Month ago and then found there is no way to deactivate. I searched official Mobitel.lk, but it contains details on how to activate various alerts but no details on how to deactivate. Then I called Mobitel Customer Care Hotline number (helpline), 1717. and got this information.
How to de-activate News Alerts on Dialog, Mobitel, Airtel, Hutch and Etisalat
As an example we bring you how to deactivate Ada Derana News Alert. Websites of Mobile Service providers in Sri Lanka and their helplines are also given below, hence if you need to activate or deactivate please contact Dialog, Mobitel, Airtel, Hutch or Etisalat.
Dialog News Alert
Type OFF DERANA and send SMS to 678
More info on Dialog site or call Dialog Helpline 1777
Mobitel News Alert
DREG AD Send SMS to 2299
More info on Mobilel site or call Helpline 1717
Airtel News Alert
DREG AD and send SMS to 2299
More info from Airtel website http://www.airtel.lk/vas/sms-services.html or call Helpline 1755
Hutch News Alert
Derana REG DA and send to 7878
More info from Hutch site or call Helpline 1788
Etisalat News Alert
Send STOP AD send to 2233
Read more on Etisalat site http://www.etisalat.lk/vas/ or Call Helpline 1727
How to de-register Mobitel alert
Type dereg alert_name and send to 2299
Eg. To de-register job alters type “dereg job” and send to 2299
De-register codes for news alerts- SMS below text to 2299
Lankapuvath English DREG LP DGI English DREG DGI MCNS English DREG CNS Ada Derana English DREG AD Hiru Sinhala DREG HN Soorian Tamil DREG SN Gold English DREG GN
The following webpages in Mobitel site contain how to register, but do not give details on how to de-activate.
But to stop an alert instead of REG type DREG to deregister or deactivate
Eg To stop Hiru News Alerts type
DREG HN and send SMS to 2299
Mobilel News Alerts
Mobitel Other Value Added Services –
You should aware that these types of alters are called push notifications. When a customer registers for such alert they continually have to pay the monthly (or daily amount for a news alert) until you deactivate.
How to stop Dialog Alerts
Type OFF relevant Job Code and send to 678
ie : Type OFF ACC and send to 678
For details on Dialog service activation and deactivation visit
Unlike Mobiel website this Dialog and some other mobile websites give details on How to register and Unregister their value added services. You may like to read on related posts in studentlanka.com website on What is the best mobile-phone service provider in Sri Lanka? and Internet broadband data plans in Sri Lanka.